all, 96 percent, went through approved online tools.
In 2014, the company concentrated on demand management,
streamlining policy and developing reporting capabilities for
the total cost of trip. In 2015, it’s worked on business continuity
planning and crisis management in the name of improving user
experience. It’s also optimized contract usage through point-of-sale initiatives and back-office processes.
Data quality and end-to-end trip management are among its biggest challenges. Goldman uses an individual bill, central pay card
program and a proprietary expense reporting system.
NE W YORK CI T Y
2014 United States-Booked Air Volume: $110 million
Consolidated Global TMC: Carlson Wagonlit Travel
In 2014, United States-booked air volume for banking and financial services giant Citigroup declined from 2013 levels, according
to a BTN estimate.
Citigroup completed a request for proposals for global airline
services in 2014 and was in the midst of a contract of at least
three years, signed in 2012, with Carlson Wagonlit Travel for
global travel management services. The mega travel management company services the vast majority of Citigroup locations
The bank attributed about 178,700 metric tons of carbon dioxide-equivalent emissions to its global business travel for 2014, a
year-over-year increase of about 18 percent. Citigroup additionally
attributed about 6,650 metric tons of carbon dioxide-equivalent to
its train travel, up about 24. 6 percent from 2013.
Citigroup 2014 net revenue increased less than 1 percent to
$76.5 billion, and net income declined to $7.3 billion from 2013’s
$13.7 billion. The company had about 241,000 employees at the
end of 2014, about 10,000 fewer than it did 12 months earlier.
2014 United States-Booked Air Volume: $104.8 million
Principal Air Suppliers: American, Delta, United
Principal Hotel Suppliers: Hilton, Marriott, Starwood
Principal Car Rental Suppliers: Enterprise, Hertz, National
Principal Online Booking Tool: Sabre Get There
Principal Expense Supplier: Concur Expense
Principal Card: JPMorgan Chase MasterCard
Consolidated Global TMC: HRG
In 2014, Swiss pharmaceutical company Novartis underwent a
significant restructuring, which included divesting several of its
business units, such as animal health, blood transfusion and influenza vaccines. The changes also included acquiring pharmaceutical
company GlaxoSmithKline’s oncology products and a joint-venture
deal with GSK for consumer healthcare.
Due to the restructuring, Novartis delayed its initiative to launch
requests for proposals for several of its suppliers but plans to continue the RFPs in 2015.
By promoting alternatives to travel, such as videoconferencing,
Novartis reduced its travel spend. Its 2014 United States-booked air
volume declined about 23 percent year over year to $104.8 million
from $135.8 million in 2013. Novartis is set to continue this downward trend for 2015 and expects to achieve about $110 million in
United States-booked air volume for 2015.
2014 United States-Booked Air Volume: $104 million
Consolidated U.S. TMC: BCD Travel
Fueled by expanded activity after a steady stream of acquisitions in recent years, business management software producer SAP
increased its United States-booked air spending in 2014, according
to a BTN estimate.
The company’s overall 2014 revenue totaled about € 17. 6 billion,
up 4 percent from 2013, and its operating profit slipped about
3 percent to € 4. 3 billion. SAP had about 74,400 full-time equivalent employees worldwide at the end of 2014, up from about
66,570 at the end of 2013.
The company attributes its increased 2014 business travel for its
failure to reach an internal emissions-reduction goal. While total
SAP net emissions dropped from 545 kilotons of carbon dioxide in
2013 to 500 kilotons in 2014, the company had set a target of 440
kilotons. SAP noted that its growing business led to more travel in
2014, which outweighed emissions-reduction efforts in other areas
of the company.
SAP’s environmental policy calls for the reduction, by 2020,
of the level of greenhouse gases it generates to year-2000 levels,
and the reduction of business travel, flights in particular, to help
reach that goal.
SAP’s largest 2014 acquisition was that of Concur Technologies in December. Among the chief suppliers of business travel
technology, Concur brings to SAP its online booking, expense
management, mobile travel management and mid-office products
2014 United States-Booked Air Volume: $100 million
Consolidated U.S. TMC: American Express Global Business Travel
United States-booked air volume for PepsiCo rose more than
4 percent from 2013 levels, based on a revised BTN estimate
for 2013. That was in line with the beverage and snack food
conglomerate’s 2014 revenue, which was up 4 percent in 2014
to $66.7 billion from the prior year.
Operating in more than 200 countries and territories, the
company employed about 271,000 people worldwide at the end of
2014, down 3,000 from the previous year, despite an increase of
1,000 in the United States to 107,000.
Headcount is poised for further trimming, as last year, the
company extended through 2019 a “$1 billion annual productivity
savings” target that included reduced employee levels.