internal organization forms its biggest challenge.
The company avoided significant changes to policy, other than adding Los Angeles and Washington, D.C., to the list of U.S. exception
cities in which employees can spend more than their policy’s cap rate
BCD Travel handles all of Roche’s nongroup United States-booked
air volume and is its primary TMC beyond U.S. borders. Ninety-eight
percent of United States-booked plane tickets went through approved
channels, namely Get There. Through Citi, Roche runs a corporate
liability, corporate pay program and offers rewards to U.S. travelers.
Concur is the primary expense provider in the United States, and SAP
takes most of the case load elsewhere.
In 2014, Roche employed 88,500 people and posted sales of
47. 5 billion Swiss francs. It owns the United States’ Genentech
and is the majority shareholder in Japan’s Chugai Pharmaceutical.
2014 United States-Booked Air Volume: $146 million
Consolidated U.S. TMC: BCD Travel
BTN estimates that Siemens spent $146 million on airline tickets at the
U.S. point of sale in 2014, compared with $155 million in 2013.
Regionalization efforts to align travel processes, policies, providers and
tools in the Americas continued to be a focus in the past year. After consolidating aspects of its travel management program in the North American region, focus has broadened across the Americas with initiatives to
consolidate strategy, tools, travel providers, policies and reporting. Last
year, the company continued to grow its meetings management program,
including the selection and introduction of a new global meetings technology platform.
A major focus of Siemens’ travel management program in 2014 was an
endeavor called Shake It Up, which included a comprehensive review and
update of all processes, reporting and communications to ensure relevance,
ease and transparency to travelers, stakeholders and management. Seeking to balance service and savings, Shake It Up has resulted in changes to
traveler engagement, communications and education, resulting in new
tools, policies and internal social media engagement, refreshed traveler
scorecards and standardized internal business review formats for a consistent approach with management of Siemens’ diverse businesses.
Siemens has achieved online booking rates in excess of 95 percent.
The company last year reengineered its airline ticket-exchange program,
helping to nearly eliminate any ticket spoilage, bolster its air savings and
automate related fulfillment processes in order to reduce agent touches.
In addition, new processes are now in place to support the selection of
the company’s preferred hotels and to ensure that the hotels are honoring
the contracted rates.
The company’s two largest travel markets are its home base in Germany
and the United States. Internationally, the company contracts with
airline joint ventures, including Air France/KLM/Delta and Star Alliance
airlines. Even so, the company, especially outside the United States, has
made use of significant airfare spot buying by way of a lowest-logical-airfare policy, especially on short- and medium-haul travel.
Siemens, like many multinational companies, is growing into emerging markets, including Brazil, India and China. That has prompted it
to extend relationships with new airline partners, including Emirates,
Turkish Airlines and Air China.
24 THE WALT DISNEY CO.
2014 United States-Booked Air Volume: $136 million
2014 Global Air Volume: $168 million
2014 Global T&E: $245 million
Principal Air Suppliers: American, Delta, United
Principal Hotel Suppliers: Hilton, Marriott, Starwood
Principal Car Rental Suppliers: Enterprise, National
Principal Online Booking Tool: Sabre Get There
Principal Expense Supplier: SAP
Principal Card: Citi Visa
Consolidated U.S. TMC: HRG
The Walt Disney Co.’s 2014 United States-booked air volume
increased 2 percent year over year and in 2015 is expected to
increase another 7 percent.
Last year, the entertainment and media company, using proprietary technology, enhanced certain processes in its travel program,
including autoticketing and quality control, which allowed for
improved efficiencies and timeliness.
In 2015, the company will look to drive higher compliance though
its online booking tool.
U.S. air travel accounts for 60 percent of United States-booked
air volume. The company uses HRG as its consolidated agency in
the United States and the Asia/Pacific region. It uses BCD Travel in
Europe, the Middle East, Africa and Latin America.
The firm uses SAP for expense management globally and Sabre’s
Get There for its online booking tool.
In its 2014 fiscal year, which ended Sept. 27, 2014, the company
reported $48.8 billion in global revenue, up 8 percent year over year.
2014 United States-Booked Air Volume: $134 million
Consolidated U.S. TMC: BCD Travel
BTN estimates that aerospace and defense contractor Raytheon’s
2014 United States-booked air volume increased about 10 percent
from 2013 levels. Sales revenue in 2014 slipped to $22.8 billion from
$23.7 billion the year prior. Earnings from continuing operations
increased about 13 percent year over year to about $2.2 billion.
Raytheon’s travel services outside the United States are not
consolidated, though its consolidated U.S. agency, BCD Travel,
handles a portion of that business, as well.
As part of a broader environmental initiative, the company
pledged in 2011 to reduce the greenhouse gas emissions generated from business travel, indirect and logistics suppliers by
5 percent come 2015. Raytheon exceeded that figure by 2013 in
terms of travel-related emissions reductions and by the end of
2014 had reduced them by 30 percent from the original 2011
figure. The company has a goal to reduce that figure by a further
5 percent in 2015.
For several years, Raytheon has operated a strategic meetings
management program but does not mandate its use.
Raytheon had 61,000 employees worldwide at the end of 2014,
down from 63,000 at the end of 2013.