Following Microsoft’s $7.2 billion acquisition of Nokia’s smartphone and mobile phone business in 2014, the tech company
merged 55 countries where Nokia had a presence into its global
program, which operates under a single policy. Microsoft completed a global agency and online booking tool request for proposals.
It also made VenueSource a mandatory procurement program for
meetings and events in 10 markets.
In 2015, it has been reorganizing to create a leaner global
decision-making model. Via its position as both developer and
user of Outlook, which dominates corporate email and calendar systems, Microsoft is integrating travel itineraries into the
software and piloting a process to allow travelers to book directly
from the program. It’s also expanding to 24 small Middle Eastern
and African markets to improve employee tracking for security, as
well as improving tracking tools for use in emergencies.
All that feeds into the company’s biggest travel management challenge: Maintaining the productivity of employees as
they book and travel. Of the airline tickets Microsoft travelers
purchased in the United States in 2014, 95 percent of them went
through approved online tools, and 90 percent of those required
no agent assistance.
Inside the United States, travelers book on Concur, and elsewhere, they use Amadeus e-Travel. The company employs an
individual bill, central pay card program.
15 BANK OF AMERICA
2014 United States-Booked Air Volume: $185 million
Principal Online Booking Tool: Sabre Get There
Consolidated U.S. TMC: American Express Global Business Travel
BTN estimates that Bank of America’s 2014 United States-booked
air volume declined slightly to $185 million. Bank of America’s
revenue last year fell to $85.1 billion from $89.8 billion in 2013.
Net income more than halved to $4.8 billion from $11.4 billion in
2013. The banking and financial services firm reported 224,000
full-time employees at the end of 2014, down from 242,000 at the
close of the prior year.
Bank of America tracks greenhouse gas emissions from company
business travel and reduced them from 216,220 metric tons in
2013 to 173,452 in 2014.
The company operates in all 50 U.S. states and has a presence in
more than 35 countries.
16 JPMORGAN CHASE
NE W YORK CI T Y
2014 United States-Booked Air Volume: $183 million
Principal Air Suppliers: American, Delta, United
Principal Hotel Suppliers: Hilton, Marriott, Starwood
Principal Car Rental Suppliers: Avis, Enterprise, Hertz
Principal Online Booking Tool: Sabre Get There
Principal Expense Supplier: Concur Expense
Consolidated Global TMC: Carlson Wagonlit Travel
JPMorgan Chase has sought to reduce air travel over the past
few years via a significant investment in telecommunications and
collaboration tools. As a result, BTN estimates its 2014 United
States-booked air volume declined 9 percent year over year to
$183 million in 2014.
JPMorgan Chase’s 2014 net income increased 21. 4 percent to
$21.8 billion. Headcount declined from 251,196 in 2013 to 241,359
While Carlson Wagonlit Travel continues to act as the firm’s
consolidated global agency, JPMorgan Chase sold the 45 percent
equity interest it indirectly held in the agency back to CWT in
17 ROYAL DUTCH SHELL
THE HAGUE, NETHERLANDS
2014 United States-Booked Air Volume: $176 million
Consolidated U.S. TMC: Carlson Wagonlit Travel
BTN estimates that 2014 United States-booked air volume at oil
and gas giant Royal Dutch Shell declined a bit from 2013 levels,
along with company revenue, which fell on lower gas prices and
slightly lower production.
Total Shell revenue in 2014 declined about 7 percent to
$421.1 billion, while earnings dropped about 11 percent to
$14.7 billion, though removing the effect of changes in the oil
price on inventory valuation would result in a 13 percent year-over-year increase in revenue.
The greenhouse gases attributed to Shell’s air travel increased in
2014 to 430,000 metric tons from 355,000 metric tons in 2013.
Shell has developed a business intelligence platform that analyzes travelers’ booking behavior. The data is used to help persuade
travelers and managers to book through designated channels and
control travel costs.
At the end of 2014, the company had 94,000 employees, up from
92,000 a year earlier. In 2015, Shell announced the planned acquisition of British multinational oil and gas company BG Group for
18 JOHNSON & JOHNSON
NEW BRUNSWICK, N.J.
2014 United States-Booked Air Volume: $175.8 million
Consolidated Global TMC: American Express Global Business Travel
Johnson and Johnson’s 2014 United States-booked air volume
rose 6. 3 percent year over year.
Last year, the multinational medical devices, pharmaceutical and
consumer goods manufacturer globally implemented the pre-trip
tool furnished by American Express Global Business Travel. It also
applied hotel rate caps globally where applicable.
The company’s worldwide sales for 2014 increased 4. 2 percent to
Last year, the company acquired Alios BioPharma, a privately
held biopharmaceutical company focused on viral disease therapy
development for $1.75 billion cash.
Globally, the company employs 125,500 people across its
265 subsidiaries located in 60 countries.