6 DATA HUB
• Hotel development pipelines around the world.
8 MEETINGS MAVENS
• GDPR: Is your meetings data governance ready?
24 PAYMENT & EXPENSE
• Concur Compleat links up with CSI GlobalVcard.
• IHG’s new Avid brand.
• Hotel booking tool offers payment & invoicing.
• Uber can continue in London during appeal.
• Asia/Pacific online booking adoption.
• Certify acquires Nu Travel’s online booking tool.
• Groupize amps up Concur integration.
• Gather superior data to stop the hotel cancellation
policy countdown clock.
AirPlus CEO Patrick
Diemer on opportunities outside the U.S.,
prevent it from aiming
to be top dog
What’s Inside 4 | On the Record
CONTINUED ON PAGE 3
“Our priority for market
development is really Asia/
Pacific because there’s so
much more business there
for us today. We have …
Indonesia and Thailand to be
launched later this year. We’re
also launching the Company
Account product in Japan and
forming a subsidiary in Brazil.”
Trump Travel Ban 3.0’s
BY MICHAEL B. BAKER
In a memo to Concur’s preferred
travel management company partners
announcing Concur’s first venture to
make use of the Hipmunk technology
it acquired a year ago, EVP of supplier and TMC services Mike Koetting called small businesses the industry’s “white whale.” Now Concur
has sharpened its harpoon and joined
plenty of would-be Captain Ahabs.
Concur Hipmunk is the T&E provider’s first “lightweight” product specifically targeted to small businesses.
“We’ve learned over the last five
years that there are a large number of
customers who are simply not ready
for a fully managed travel program
with Concur Travel and one of our
TMC partners,” Koetting said. “Con-
cur Hipmunk is an incubation strategy
to introduce these companies to some
of the benefits of managed travel so
as they grow, we can work with them
and ultimately graduate them to Con-
cur Travel and one of our preferred
The product’s target customers,
Concur Expense clients that do not
have a travel management company or
booking tool, number in the thousands.
“And we’re adding thousands like that
every year,” said Concur chief product
officer Tim MacDonald. Concur Hip-
munk is in beta with “a few hundred
of those customers” and will be broadly
available this year.
How It Works
Concur Hipmunk is a paid extension
for Concur Expense clients. It taps
into Hipmunk’s metasearch travel-shopping capabilities and incorporates
Concur Taps Small Business
Sector with Concur Hipmunk
BY JAY BOEHMER & JOANN DELUNA
ON THE HORIZON
More Compliance. Less Fraud. Simple Reconciliation. CALL 888-DIG-TRVL
globalVCard travel creates happy
travelers who follow the rules.
over Corporate Travel Management
U.S. President Donald Trump has issued a third
version of his travel ban, this one targeting
eight countries. In an executive order issued
Sept. 24, Trump said those countries had “in-
adequate” counterterrorism protocols in place,
though the restrictions vary by country:
• NORTH KOREA & SYRIA All immigration
and visitors banned.
• CHAD, LIBYA & YEMEN Most immigration and
visitors banned, including on business visas.
• IRAN All immigration and visitors banned except on student and exchange visitor visas.
• VENEZUELA Entry banned for “officials of government agencies … involved in screening and
There’s a reason innovation comes slowly. It’s hard. It’s hard for those with
new products to get customers to ditch their old suppliers. It’s hard for travel
managers to get buy-in (ahem, money) from higher-ups and to get adoption
from end users. The physical law of inertia applies, as well, to running a travel
program: You need a force sufficient to bounce your program out of its status
quo. Here are six compelling new travel suppliers that might do the trick.
CONTINUED ON PAGE 28