The Concur Compleat mid-office system now can generate
CSI GlobalVCard virtual cards for hotel bookings automatically. That comes after Concur enabled Conferma virtual
cards earlier this year. CSI GlobalVCard SVP of travel Juliann Pless told BTN the partnership is implementing with
three travel management companies: Short’s Travel, Tower
and Vision Travel. Concur’s Compleat TravPay module facilitates both Conferma and CSI GlobalVCard and will be a platform for future virtual card integrations. That includes a CSI
GlobalVCard/Concur Compleat integration for air bookings,
planned for the first quarter of 2018.
A separate, more recent integration between Conferma and
Concur Travel that bypasses the Compleat system is unrelated.
Similar to Concur’s Compleat integration with Conferma,
CSI GlobalVCard’s virtual hotel payment is available through
both live agent bookings and Concur’s online booking tool.
Client companies maintain their existing payment process,
so travelers initiate payment with a corporate or lodge card.
Then, once Compleat receives the virtual card from CSI GlobalVCard, Compleat switches out the card in the passenger name record. Clients manage access to the virtual card
through traveler profiles and can set rules for what the payment will cover, whether it’s room and tax only or includes a
buffer for incidentals, Pless added.
CSI GlobalVCard then also sends the virtual card to the
traveler via the CSI GlobalVCard app and faxes or emails
authorization to the hotel. The hotel must support secure
email to receive email authorization, and CSI GlobalVCard is
working to automate a hotel’s preferred transmission method. Currently, the system is set to fax by default. If a hotel
prefers email, the TMC, corporate client or CSI GlobalVCard
team manually emails authorizations.
Virtual Card Integrations Keep Expanding
While Conferma virtual cards for hotel bookings have been
automated in Sabre since the global distribution system in-
troduced virtual payments for hotel settlement in 2011, it’s
mostly been a manual process for other providers. That means
an agent has had to toggle be-
tween the booking platform and
the virtual card provider’s plat-
form to generate a virtual card
number and then has to insert
it into the booking tool to pay
Last year, a number of virtual card providers automated
at-time-of-booking virtual card
payment. In July 2016, Grasp-Pay enabled the capability for
hotel and air bookings in Concur Travel. Conferma and Sabre
extended the capability for air
bookings last November.
In June, CSI GlobalVCard
provided clients with the ability
to pay for hotels using virtual
cards on TMC AmTrav Corporate Travel’s desktop booking
tool. Paying for flights and car
rentals with virtual cards on
AmTrav’s desktop booking tool
is expected to be available before the end of the year. And the
progress continues as CSI GlobalVCard is working on its own
booking tool that will use its
virtual card technology (see Update: CSI GlobalVCard Booking
Car Rental Plans
Following through on the partnership it signed with Avis Budget last year, CSI GlobalVCard
also is working on virtual card
payments for rental car bookings, Pless said. Travelers will
be able to go to the car rental
company’s website and book a
car using their corporate rate
codes. “The code will trigger a
virtual card through our API.
They can use it through a TMC
or a booking tool, as well,”
Using virtual cards for car
rental bookings is tricky because of tolls and various insurance considerations. To solve
for that, CSI GlobalVCard built
tolerances into the card that
are different from those for airline or hotel reservations. The
tweaks accommodate the potential fees and extend the expiration date, Pless said. For example, tolls usually are applied two
to four weeks after the traveler
returns the car, she said.
Any extra funds will go back
to the corporate client’s account. “We put a flat dollar
amount instead of a buffer
based on what Avis Budget told
us would be an ideal amount,”
How It Works
• A travel agent or traveler
makes a hotel booking
• The booker holds the
reservation using a
corporate or lodge card.
• CSI GlobalVCard creates a
virtual card and sends it to
the Concur Compleat mid-office system.
• Compleat switches out
the card in the passenger
• CSI GlobalVCard sends the
virtual card to the traveler
via the CSI GlobalVCard app.
• CSI GlobalVCard faxes or
emails authorization to
Concur Compleat Links
Up with CSI GlobalVCard
for Virtual Cards
24 | Business Travel News | October 2, 2017 www.businesstravelnews.com
Update: CSI GlobalVCard Booking Tool
While virtual card providers have done the work of integrating with booking tools, CSI GlobalVCard is planning an industry first: to enable booking in its own app. The company told BTN in
March that it will relaunch its mobile app, featuring travel booking and automatic virtual card payments. CSI GlobalVCard SVP of travel Juliann Pless offered an update during this summer’s Global
Business Travel Association annual conference: The company will pilot with three customers and
anticipates testing with 75 road warriors.
The payment provider is now undecided, however, on whether it will continue to use travel management company AmTrav Corporate Travel to access content or will switch to a global distribution system. Pless said an AmTrav partnership would restrict use to AmTrav clients. “Ultimately
we would like something that’s got a wider breadth so it can be used by anybody,” she said.
“We’re trying to find who that right partner is. A lot of GDSs are requiring a Conferma relationship
[because they] have completed an integration with Conferma for virtual card capability and don’t
want to do another integration.” So for now, it’s wait-and-see on how CSI GlobalVCard will bring
that to market.