Dear Corporate Travel Industry
Partners and Leaders:
After years of cost cutting and heightened
security concerns, traveler friction is rising.
What’s the solution? Disruption of the
status quo. It is time for the corporate
travel industry to put power back into
We can start by getting to know our travelers. Surveys like BTN’s
Traveler Happiness Index that informed this Voice of the Traveler
issue are an important step, but we can’t stop there.
We must be nimble; take risks. Technology is moving fast. If we
don’t invest in research and find ways to bring new technologies
to market quickly, business travelers will turn to consumer
technology that better meets their needs.
We must offer travelers the choice they want. But, we have to
present smart choices. No one knows travelers’ preferences, habits,
and policies as well as we do. It’s up to us to use that information to
equip travelers to make good decisions.
We leverage technology to improve upon customer service, whether
it’s a single tap to contact customer service or using chatbots
to answer questions. But, we still need to have experienced,
compassionate agents ready on the other end of the line.
At Egencia, we work quickly to provide the world’s best business
travel solutions for the Expedia generation—the generation
of travelers, regardless of age, that have come to depend upon
technology in their day-to-day lives. We continuously improve our
offerings to meet business travelers’ evolving needs. Every decision
we make is backed by user research and A/B testing. Our travelers
can seamlessly book and manage travel with one of our local travel
agents, and across all their devices: desktop, mobile, or wearables.
If you’re ready to win back business travelers’ trust, here’s your
chance to hear what they have to say.
Chief Product Officer
Dear Corporate Travel Professional:
For nearly 30 years, CSI Enterprises,
Inc. (CSI) has been innovating payment
solutions that solve some of the toughest
challenges for corporate travelers. If you
are a travel, procurement, or finance
professional tasked with controlling
corporate travel spend and accounting,
you know firsthand what those challenges
are. Likewise, if you are a consummate
business traveler, you have your own set of obstacles to overcome.
Ensuring that the travel experience is smooth while also adhering
to corporate travel policies can be extremely difficult, and both
personal credit cards and corporate cards present serious security
risks on top of hours of time spent on manual reconciliations.
We’ve worked hard over the years to develop solutions that specifically address the pain points felt within the travel industry.
globalVCard Travel is the ultimate solution and it’s already changing the way travel managers book, pay for, and control employee
travel spending. globalVCard Travel integrates directly with TMC
booking systems to provide a seamless and secure booking platform for hotel, air, and car rentals.
The highly secure single-use virtual credit card is the key component
to the success of globalVCard Travel. A unique card number, created
and linked to each transaction, eliminates the possibility of stolen
credit card data while also enabling straight for ward reconciliations,
robust reporting capabilities, and real-time control of spending.
Our globalVCard payment solution is award-winning for a reason.
It has changed the landscape of business travel across industries
and given booking managers more control, duty of care, and
reporting structure, all of which inevitably leads to increased team
and traveler morale.
We are pleased to sponsor Business Travel News’ Voice of the
Traveler issue and to advance travel booking with innovative technology and first-class service. We know you’ll love the globalVCard
Travel solution and we can’t wait to tell you all about it.
Keith J. Stone
CSI Enterprises, Inc.