OP TIONAL /
NO POLICY
PREFERRED
POLICY
STRONGLY
ADVISED POLICY
MANDATED
POLICY
OP TIONAL /
NO POLICY
PREFERRED
POLICY
STRONGLY
ADVISED POLICY
MANDATED
POLICY
OP TIONAL /
NO POLICY
PREFERRED
POLICY
STRONGLY
ADVISED POLICY
MANDATED
POLICY
2. 9
3. 3
3. 2
3. 4
3. 9
3
3. 8
3. 4
3. 8
3. 7
3. 8
3. 8
4
3. 7
3. 6
3
3. 9
2. 9
3. 2
3. 7
3. 7
3. 9
3.1
3. 9
4. 2
3
4. 3
3. 8
3. 9
4.1
4. 4
4. 4
4. 3
4. 2
4.1
2. 9
4. 5
2. 8
3. 7
3. 9
3. 5
4
3. 2
4
4. 2
3.1
4. 4
3. 8
3. 8
4.1
4. 4
4. 5
4. 5
4. 3
4.1
3
4. 5
2. 9
3. 7
4
3. 8
4.1
3. 3
4.1
4. 3
3. 2
4. 5
4
4.1
4. 3
4. 5
4. 6
4. 5
4. 2
4. 2
3. 2
4. 5
3
3. 8
4
2. 6
2. 5
2. 2
2. 6
2. 8
2. 8
2. 6
2. 5
2. 5
2. 7
2. 9
3
3
3. 2
2. 5
2. 5
2. 9
2. 9
2. 6
2. 5
3. 4
3. 2
2. 7
3. 2
3. 2
3
3. 4
3.1
2. 7
3
3. 5
3. 6
3. 4
3. 5
3.1
2. 5
3. 6
2. 9
2. 8
2. 8
3. 5
3. 5
3
3. 5
3. 5
3. 2
3. 6
3. 2
2. 8
3. 5
3. 7
3. 9
3. 7
3. 8
3. 4
2. 9
3. 7
3
3
2. 9
3. 5
3. 4
2. 9
3. 3
3. 3
3.1
3. 5
3.1
2. 7
3. 2
3. 7
3. 8
3. 6
3. 6
3. 2
2. 8
3. 6
3.1
2. 9
2. 8
1-3 TRIPS 4-11 TRIPS 12-24 TRIPS 25+ TRIPS
1-3 TRIPS 4-11 TRIPS 12-24 TRIPS 25+ TRIPS
1-3 TRIPS 4-11 TRIPS 12-24 TRIPS 25+ TRIPS
4. 2
4.1
4. 2
3. 5
3. 9
3.1
4
4. 3
3. 3
4. 4
4
4
4.1
4. 4
4. 5
4. 4
4. 2
4
3.1
4. 4
3
3. 7
3. 8
4
4. 2
4. 3
3. 6
4.1
3. 4
4.1
4. 2
3. 2
4. 4
4
4
4. 3
4. 4
4. 6
4. 5
4. 2
4. 2
3.1
4. 5
3
3. 8
4
4.1
4
4. 4
3. 7
4
3. 3
3. 9
4.1
2. 9
4. 4
3. 8
3. 9
4. 2
4. 5
4. 4
4. 5
4. 4
4. 2
3
4. 6
2. 9
3. 6
4
3. 9
4.1
4. 4
3. 7
4. 2
3. 5
4. 2
4. 2
3
4. 4
3. 7
3. 8
4. 2
4. 4
4. 4
4. 6
4. 5
4. 3
3.1
4. 7
2. 9
4
4. 4
3. 9
3. 6
3. 6
3. 5
3. 4
3
3. 3
3. 4
3. 2
3. 6
3. 3
2. 9
3. 4
3. 7
3. 9
3. 6
3. 6
3. 4
3
3. 7
3. 2
3
3
3. 9
3. 8
3. 7
3. 6
3. 5
3
3. 3
3. 4
3.1
3. 6
3.1
2. 7
3. 3
3. 7
3. 9
3. 7
3. 7
3. 3
2. 8
3. 7
3.1
3
2. 9
3. 8
3. 7
3. 6
3. 6
3. 5
2. 8
3. 3
3. 4
3
3. 4
3.1
2. 8
3. 2
3. 7
3. 7
3. 5
3. 6
3. 3
2. 7
3. 6
2. 8
2. 7
2. 7
3. 7
3. 8
3. 6
3. 4
3. 5
2. 8
3. 4
3. 4
3
3. 4
2. 8
2. 5
3.1
3. 6
3. 7
3. 6
3. 6
3
2. 7
3. 5
2. 9
2. 8
2. 7
Traveler understands purpose of trip
Policy clarity
Choice & quality of suppliers
Access to premium flight cabins, lodging, etc., when needed
Timely & accurate alerts for traffic, weather, flight status, etc.
Advisories about serious issues like severe weather & crisis situations
ON-TRIP
Access to travel-disruption support
Personal safety support
Empowerment to make responsible travel spending decisions
Empowerment to attend to health & wellness
Access to reliable Internet & data connections
Personal acknowledgement by suppliers
Notification of benefits that come with loyalty status or company’s contract with supplier
Tools & memberships that allow traveler to skip lines
POST-TRIP
Opportunity to provide feedback about trip & suppliers
Ease of expense reporting
Reasonable downtime before returning to work
Compensatory time for travel over weekends & holidays
Feeling of support for traveler’s well-being & productivity
PRE-TRIP
Traveler understands purpose of trip
Policy clarity
Access to effective shopping/booking tools
Access to quality agent for booking & support
Choice & quality of suppliers
Access to premium flight cabins, lodging, etc., when needed
Timely & accurate alerts for traffic, weather, flight status, etc.
Advisories about serious issues like severe weather & crisis situations
ON-TRIP
Access to travel-disruption support
Personal safety support
Convenient flight times, hotel locations, etc.
Empowerment to make responsible travel spending decisions
Empowerment to attend to health & wellness
Local recommendations for personal time & client entertainment
Access to reliable Internet & data connections
Personal acknowledgement by suppliers
Notification of benefits that come with loyalty status or company’s contract with supplier
Tools & memberships that allow traveler to skip lines
POST-TRIP
Opportunity to provide feedback about trip & suppliers
Ease of expense reporting
Reasonable downtime before returning to work
Compensatory time for travel over weekends & holidays
Feeling of support for traveler’s well-being & productivity
TRAVELER PERCEP TIONS ON A SCALE
OF 1 (BAD) TO 5 (GOOD)
BY STRENGTH
OF TRAVEL
POLICY
TRAVELER PERCEP TIONS ON A SCALE
OF 1 (BAD) TO 5 (GOOD)
BY NUMBER
OF TRIPS PER
YEAR
DATA: WHAT TRAVELERS
WANT VERSUS HOW
COMPANIES DELIVER
