The January acquisition of GroundLink by Marcou Transportation Group portends dramatic changes to the on-demand chauffeured car market.
GroundLink, like Blacklane, lets users order chauffeured cars through an app. Pairing GroundLink with the tens of thousands of vehicles in
MTG’s network may prod further development of such on-demand technology but also will impact MTG’s competition with Carey International.
How Long Drivers
All three apps monitor
flight status and note
delays for airport pickups.
GroundLink Blacklane Carey Mobile App
Its first iOS app launched in 2011.
Drivers connect as contractors.
Economy sedans, higher-end sedans,
SUVs and vans
Users can track the vehicle as it
nears the pickup.
Users can set airport pickups for as
long as two hours after the flight
arrives. Otherwise, the service waits
30 minutes for domestic flights and
one hour for international flights.
30 minutes to 4 hours (longer in some
international markets); 10-minute service available in New York and Chicago
The fee for cancellations after the
specified time generally is the full
base fare, up to $100, plus charges like
wait time and tolls. There is no fee
for cancellations before the specified
time. Specified lead times: 90 minutes
to two hours in most U.S. cities; 30
minutes in Manhattan and in Chicago’s Loop; one hour in New York City’s
outer boroughs, in Chicago’s suburbs
and for trips to Midway; five minutes
for on-demand service in New York &
Chicago; and 12 hours outside the U.S.
“Everywhere in the United States”
and in 110 other countries
Privately held, it launched in
Germany in 2012 and in the
U.S. in 2013. Chauffeured
companies and independent
drivers pick up routes booked
Sedans and, in some
locations, vans, SUVs
and high-end sedans
Users receive texts when the
vehicle is on its way and
when it has arrived.
It allows 15 minutes for
standard pickups and one
hour for airport pickups.
There is no fee for cancellations made more than an
hour before pickup. One-way trips will cost the price
of the trip if canceled less
than an hour in advance,
while hourly service will
cost the price of the trip if
canceled less than 24 hours
More than 250 cities in
more than 50 countries
Launched in 2014 by one
of the largest multinational
chauffeured car providers,
it was, until last month, the
only one of these three apps
owned by a full-service ground
Sedans and SUVs younger
than three model years old
and vans younger than five
The driver’s location and
identity appear 15 minutes
It does not charge for waiting
for commercial flights unless
the traveler changes the pickup
location, in which case passengers get 20 minutes after the
scheduled pickup time, the same
allotted for non-airport pickups.
The cancellation fee after
the designated lead time,
which is noted on the
is $75 in the U.S., Canada
and Puerto Rico. Elsewhere,
cancellations after the
designated times will incur a
fee “equal to the applicable
base transfer rate plus local
VAT where applicable.”
More than 1,000 cities
Business Travel News (USPS 0728-870, ISSN 8750-3670) March 13, 2017 Issue 814 Vol. 34, No. 3. Business Travel News is published monthly except semi-monthly in March, April, May, August, September and October by Northstar Travel Media, LLC, 100 Lighting Way, Secaucus, NJ 07094 (201) 902-2000, and is distributed free of charge to qualified corporate travel buyers and travel agents specializing in business travel in the United States and Canada. The cost of a print subscription to non-qualified subscribers is $129 in the U.S.; $142 in Canada and Mexico; and $210 in other foreign locations; the cost of a digital edition subscription is $65; payable in
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