• The average travel manager salary has decreased 15. 8 percent since
last year's BTN Salary Survey.
• Even with lower salaries, general satisfaction with pay is about the same as
last year's survey. Plus, twice as many respondents this year said they were
"very well recognized" by their companies.
• So what gives? The profile of the average travel manager is changing as
younger professionals fill the ranks and small and midsize enterprises
become more active in travel management.
VOLUME 34 | JULY 17, 2017 WWW.BUSINESSTRAVELNEWS.COM
3 ON THE HORIZON
• Supreme Court will take travel ban case
8 DATA HUB
• Mapping payment transactions: How does it work?
32 MEETINGS MAVENS
• Small meetings, big opportunities
36 PAYMENT & EXPENSE
• European Commission payment rules
• Certify will merge with three other expense brands
• The U.S. hotel industry’s lobbying muscle
• What corporates pay when they don’t audit hotel rates
• Mezi for Buziness launches with TMC partners
• Laptop ban: security versus productivity
• Managing bleisure travel
• It’s time for a unified travel management & expense
platform, according to Am Trav’s Craig Fichtelberg
Group SVP of worldwide sales on the
corporates & suppliers
spend on hotel RFPs:
What’s Inside 4 | On the Record
“It's not that
airlines have the silver
bullet here, either, but
I haven't met a corporate travel manager yet
who said they preferred
the hotel methodology
There's a New Breed of
Travel Manager Among You
Will annual hotel
RFPs ever end?
interest in your
TMCs & suppliers.
Protection of EU
citizens’ data is
now your domain.
FULL STORY ON PG 10
American Airlines will enact
an incentive program to encourage travel agents and
content distributors to connect via New Distribution Capability methods. American
partner British Airways had recently announced a decidedly
different approach in which
bookings through global distribution systems will include
a surcharge beginning Nov. 1.
American, though, is banking
that the promise of financial
incentives and enhanced content and services will prompt
more nuanced NDC integrations with agents and content distributors than it has
developed thus far. American
Airlines VP of sales and distribution strategy Cory Garner
spoke to BTN transportation
editor Michael B. Baker about
how the incentive program
could reshape American’s distribution landscape.
WHAT FINANCIAL INCENTIVES ARE
YOU OFFERING FOR NDC BOOKINGS?
We are offering $2 per AA-marketed segment that is booked
through a Level 3 NDC connection
with American. That is an offer
made not only to TMCs but every
other travel agency on the planet.
It’s a standard program that we
published as part of our standard
travel agency terms and conditions.
HOW ARE THOSE PAYMENTS SETTLED?
Through the normal ARC and
[IATA Billing and Settlement Plan]
settlement processes between travel agencies and airlines.
TO CLARIFY, THIS APPROACH IS
PURELY ABOUT OFFERING AN INCEN-
TIVE, AND YOU WILL NOT BE ADDING
SURCHARGES TO GDS BOOKINGS?
Correct. We’re not changing anything about how we do business
with GDSs or legacy channels.
American Adds Incentives
to NDC Adoption
CONTINUED ON PG 44
BTN'S 34TH ANNUAL SALARY SURVEY & REPORT