• Airbnb listings will appear in Concur desktop
21 PAYMENT & EXPENSE
• A tech investment that could make virtual cards
easier for midsize travel management companies.
• Alaska sees corporate business growth as
network expands post-merger.
• HRS Meetago's move into the Americas.
• Ivvy meetings distribution enters North America.
• And the first NDC-certified TMC is ... W Travel.
• A TMC angling for subscription pricing.
• The premium on one-way fares is shrinking.
• TravelBank introduces commission sharing
for small & midsize enterprises.
chairman Ilker Ayci
on the carrier's New
certification & other
What’s Inside 4 | On the Record
“In the coming
years ... the corporate
passenger as well as
the leisure passenger
... want much more
and technological services from us. We're
investing in that area.”
BTN's 2017 Travel
Manager of the Year
Congratulations to 2017 Travel Manager of the Year, Siemen's director of mobility services for the Americas Steven Schoen. In his leadership role formulating and rolling out
E2E Travel@Siemens policy and solutions, Schoen kept his eye on "wowing" the traveler. BTN's Best Practitioner Awards centered on technology and data strategies: Parexel
International director of global procurement and travel Benjamin Park harnessed small
meetings; Dycom travel manager Jennifer Steinke put mobile strategy at the center of
her program to solve unique challenges; global employee experience lead Julia Fidler and
travel business intelligence and analytics manager Marta Rodriguez Martinez broke new
ground with traveler data analytics that will lead Microsoft Travel into the future.
An online booking tool
creator plans to redevelop
based on blockchain technology to take advantage
of rich content & smart
Choice COO Pat Pacious
will replace Stephen
Joyce as CEO & tells
competitors to "bring
FULL STORY ON PG 8
Three new chatbots for
corporate travel: Deem
with Facebook Messenger,
Casto with Mezi, & Bizly
with artificial intelligence
Last month, Hilton began charging
a penalty for reservations canceled
within 48 hours of hotel stays at
properties in the U.S. and Canada.
Marriott International released the
same policy in June.
For most franchise-based hotel
companies, cancellation policies have
been at the discretion of the prop-
erty. That Marriott has introduced
this policy companywide to its more
than 5,700 hotels and that Hilton has
followed suit have created concern
that the hotel industry will move in
lockstep with pricing policies the way
the airlines do now. “This was one of
the fears everyone had with big con-
solidation,” Hess Corp. global travel
category manager Nicki Leeds said
during a session at the recent Global
Business Travel Association conven-
tion. “It is very dif;cult with a chain
the size of Marriott to eliminate them
from your program.”
Hilton CEO Christopher Nas-
setta said, “The reasons, I think, are
obvious for why we’re doing that.
It’s not just because of new tech-
nologies but because customers,
many of them, ultimately have been
trained to do multiple bookings and
do things that have created a sce-
nario where cancellations have, in
some markets, skyrocketed.” He
said last-minute cancellations make
it dif;cult for hotels to manage in-
ventory. That dif;culty ultimately
costs the consumer, he added, be-
cause it means the hotels are not ap-
propriately pricing rooms.
Hilton’s policy goes a step farther than Marriott’s; Hilton is also
implementing 72-hour cancellation policies in markets where
“appropriate.” Nassetta said he’s
spoken with corporate customers
Hilton’s & Marriott’s 48-Hour
BY JULIE SICKEL
6 | Data Hub Business Travel Spend Forecast Through 2021
Rockport Analytics & GBTA forecast that global spending will reach $1.7 trillion in 2021.
Left to right: Parexel's Benjamin Park, Dycom's Jennifer Steinke, Siemens' Steven
Schoen & Microsoft's Marta Rodriguez Martinez. (Not pictured: Microsoft's Julia Fidler)