Dear Business Travel Leaders,
We are in the midst of one of the most
exciting times in the travel industry.
Consumerization and globalization
are driving competition and changing
business traveler expectations like we have
never seen before. Our customers expect
more from their corporate applications
today, and they want the right balance to
meet corporate and traveler needs. This
is why our commitment to delivering what they need inspires us to
develop consumer-grade ease of use and functionality throughout
Along with these shifts, we are seeing increasing travel concerns in
locations traditionally considered safe and low risk. Regardless of
where our travelers are, we have a responsibility to keep them safe.
Until recently, the growing expectation that companies need to
care for travelers in times of need has been an unanswered reality.
As a frequent business traveler myself, I have been affected by civil
unrest and severe weather while traveling, and know what it’s
like to be in challenging situations. As a business leader, I feel a
responsibility to care for our employees. Regardless of company
size or location, leaders should have the ability to proactively
care for their traveling employees. Whether it’s a health crisis or
natural disaster, quickly finding and helping employees in times
of need is critical, which is why we are excited to provide the first
integrated traveler risk management solution with 24/7 active
monitoring. Read more about Concur’s Risk Messaging and Active
Monitoring solutions on pages 7 and 27.
We are honored to partner with BTN and sponsor this important
research report to raise awareness of the growing challenge for
traveling employee safety. Concur will continue striving to deliver
consumer-friendly, enterprise-ready experiences and enable organizations to better care for their employees.
Dear Travel Partners,
At American Airlines, we are investing
in technology and implementing product
enhancements to improve our customers’
travel experience. To enrich customer
relationships, we are hiring more
than 130 new sales associates. We are
committed to validating the trust placed
in us by our customers.
We have the youngest fleet of our U.S. peers, and are taking delivery of another 57 new mainline aircraft this year. We are investing
billions of dollars in technology and facilities that will improve
the experiences of our customers and team members for years to
come. Premium Economy is rolling out now, offering international
customers a new choice between Main Cabin and Business Class.
We are adding high-speed, satellite-based Wi-Fi that will bring the
living room video experience to our aircraft.
At the airport, we are reimagining the experience by improving
our lounge offerings. This year, the Flagship® First Dining experience debuts at JFK—a first for any U.S. carrier—featuring full-service tableside dining. The menu is comprised of regionally-inspired
dishes made with fresh, locally-sourced ingredients.
This year, Flagship® First Dining will be introduced at select gateway cities that offer international three-class service on the Boeing
777-300ER—DFW, LAX and MIA.
We’re empowering our airport teams with mobile devices to track
bags and provide better service to our customers. We are working on
a re-accommodation tool that allows our customers to rebook their
own flights during irregular operations. We’re working to make
travel better with enhanced customer notifications that will deliver
the right information, at the right time, through the right channel.
As the world’s largest airline, we are pleased to sponsor this special
Business Travel News Taking on Travel Risk Management report.
Senior Vice President of Global Sales