the ground in higher risk markets.
The reality is: Some organiza-
tions don’t have a very big shop
or a security shop. Whoever is
handling this type of thing is maybe
a one-person show,” iJet’s Taylor
said. “The mix-and-match approach
works if your magnitude of travelers
… is fairly small and you can juggle
some tools. But what if you had 300
people like in Paris?” That would
quickly become overwhelming for
a travel manager or even a security
department to handle without an
established and coordinated team.
That’s what a full-service provider
brings to a crisis situation.
Additionally, companies are also
realizing they need to track all
employees, not just travelers. More
full-service travel risk management
providers are looking at the mobile
distributed workforce, not just
travelers, said Winton.
Ripe for Integrations
The travel risk management arena
has evolved quite a bit, but there’s
plenty of room for more change.
Some of the latest updates:
ISOS & Uber: Last July, ISOS
partnered with Uber to combine
their technologies to “enhance the
visibility and duty of care for global
enterprise companies,” and ISOS
promises “enhanced duty-of-care
features,” for joint customers, but the
companies didn’t specify further.
Airbnb Upgrades: Airbnb for
Business enables travel managers to see where their travelers
are via the management platform.
It is unclear whether Airbnb can
directly feed its data into a travel
risk management provider, but it
can provide e-receipts to Concur
to inform Risk Messaging.
Dataminr & Social Media: Startup
Dataminr is an annual-subscrip-tion data feed that monitors Twitter for mentions of emergencies
and unexpected events that could
impact travelers. Its corporate
clients, which include Fortune 500
companies, have access to the
intelligence through desktop apps,
integrated notifications, mobile
apps and an application programming interface, explained VP of
corporate security Dillon Twombly. It doesn’t integrate with any
TMCs, travel risk management
32 / BUSINESS TRAVEL NEWS www.businesstravelnews.com
BEFORE TAKEOFF: LOW-TECH & NO-TECH CHECKLIST
HR feeds are the best way to keep information 100 percent up to date because they’re the most accurate, according to iJet VP of operations George Taylor. But there are other low-tech and no-tech
TRAVEL POLICY: The first step in tracking travelers and keeping them safe is a travel policy that
governs how travel is booked and approved. A travel policy not only helps companies manage costs
but also allows them to “develop a culture around the process [and], at the basic level, allows some
awareness internally of where people are traveling and when,” said Taylor.
COMMUNICATION PROTOCOL: Before travelers take off, companies should develop plans for
emergencies and rehearse them with travelers, he emphasized. This includes a protocol for a travel
manager to reach out to potentially affected travelers or for travelers to check in by calling, emailing or texting a designated person or hotline. Two-way messaging tools, typically provided by travel management companies or third-party travel risk management providers, can automate this.
CELL PHONE NUMBER: When asked to supply the contact number at which they can be reached,
some travelers provide their home or office numbers or an emergency contact. That doesn’t help in
emergencies, when employers need to reach travelers directly. Pre-trip approvals also are a good
opportunity to ensure each traveler has provided a preferred-contact method in his or her HR file,
which typically feeds to a TMC or a travel risk management provider.
ALTERNATE CONTACT ROUTE: Companies also should be open to alternative forms of contact,
such as Skype or WhatsApp, Taylor said. “One of the shortcomings is that the people in charge of the
programs assume that every traveler has the same ability to communicate ... when they travel, but not
every traveler has a data plan,” he said. It’s pushing it to list Facebook as a preferred contact method,
though; he’s seen mostly younger travelers do this. Facebook Safety Check allows users to mark themselves as safe in crisis situations, but companies typically can’t see their employees’ Facebook pages.
DATA SOURCES USED TO SUPPORT
TRAVEL RISK MANAGEMENT
Employee contact information 66%
Market-specific threat information 46%
Ongoing threat information 43%
HR data 30%
Credit card swipe history 18%
GPS-enabled traveler location data 18%
Social media data 15%
Source: BTN survey of 229 travel
managers, travel buyers & corporate
safety & security managers,
conducted Feb. 2 to Feb. 28, 2017