• Clear data management for
traveler tracking and response coordination
• Executive management and legal engagement
• Incident response reported and measured
Using your established threat list, evaluate your top 20 city
pairs for risk. BCD Travel recommended one way to evaluate trip risk level by answering the following questions:
• Likelihood: What is the probability that the event
• Impact: how much damage could it cause?
ACCORDING TO INTERNATIONAL SOS, TRM SHOULD DO
1 OF 3 THINGS WITH THREATS, IN THIS PRIORITY:
Eliminate Control, or Minimize
TRAVEL RISK POLICY & PROCEDURE
• Even at companies where travel and risk management policies
are separate, risk mitigation should be “baked into” travel
policy, including data opt-ins and risk training.
• Brief TMCs and configure online booking tools to block
prohibited markets. TMCs and OBTs should manage travel
parameters that, for example, allow upgrades for overnight
or long-haul flights, control ground transportation options
after long-haul flights or limit the number of employees on a
single flight. Use these tools to manage additional approval
requirements for high-risk markets.
• Traditional travel management policy dictates that travelers book through their TMC channels, as this provides the
richest data for locating travelers in emergencies. Other
methods, such as requiring travelers to forward itineraries
to their managers, should serve as a backstop.
• Require employees to read travel and risk management policies, take TRM training and provide mobile phone numbers
before they are permitted to travel.
• Traveler Data – Ensure traveler profiles include mobile
phone numbers and emergency contacts.
• Training – General TRM training for travelers can improve
situational awareness and encourage best practices. Require additional training before high-risk trips. Extend TRM
training to travel arrangers and department managers.
• Health & Medical – Order general health checks, trip-specific vaccinations, business travel insurance and supplemental
insurance as appropriate.
• On-the-Ground Assistance – Midmarket programs, in particular, tend to fall short in partnerships with on-the-ground
medical assistance and/or evacuation services.
TRIP-SPECIFIC RISK MITIGATION
Automatically flag travel bookings that exceed a certain risk
threshold so you can institute a trip-specific mitigation plan,
from upgrading a hotel reservation, enabling chauffeured
transportation with a vetted supplier, market-specific cultural
training, GPS traveler tracking to a personal security detail.
An exercise like this can help establish and then refine a
system for evaluating trip risk and establishing a tolerance threshold. Ideally trip risk assesessment should be
automated and a risk level assigned to every trip using
up-to-date market data.
IDENTIFY HIGH-RISK TRAVEL
Search travel data for known high-risk markets. Find
out which business units frequent them. Baseline risk
levels for these trips and create specific policies and
procedures to govern high-risk travel. Prohibit travel to
certain markets, if appropriate.
Business continuity risk for the company increases with
traveler seniority level.
CHECK: 51% of companies provide no traveler safety or travel risk training to their employees.
Source: BCD Travel; Travel Risk Management: Keeping business travelers
safe and secure; 2014.