We fly your travelers, but you lift them up.
American is committed to providing you with
the resources you need to support your team in
the air and on the ground. That means listening
to your feedback and responding with valuable
service tools and a knowledgeable, flexible
sales force. Plus, with a convenient network
and enhanced products and amenities, we’re
working to make travel a more rewarding
experience for you and your flyers.
Dedicated, Specialized Support
We’re empowering our Account Executives with additional tools
to more seamlessly cater to your travel needs, making your job
easier and ensuring that you keep your company flying forward.
In addition to your dedicated Account Executive, we’re also
the only airline that offers:
• 12 specialty support desks to assist our corporate customers
(Executive Connection Desk), travel agents (Agency Top
Accounts Desk) and other valuable segments, such as our
Spanish/Latin Desk — the most in the industry
• Support Centers worldwide in 16 key global business centers,
including New York, London, Tokyo and São Paulo
• Dedicated local service teams who provide fast and efficient
account management support for key accounts
24/7 Support and Flex Funds
We’ve got your back at all hours of the day — and night. With
industry-leading 24/7 online support via SalesLink and 24/7
phone and email support, we’re here to assist you long after everyone else leaves the office.
American Airlines Flex Funds are waiver banks that allow our
key travel partners a seamless, easy way to manage waiver usage
based on what they value most. And with our 24/7 support, you’ll
have access to the waivers you want, exactly when you need them
— no further authorizations needed. Plus, you’ll also gain access
to real-time reporting 24/7, putting everything you need to make
informed decisions right at your fingertips.
A Convenient Network
Our network and schedule are built around the needs of business
travelers — not the other way around.
American offers your travelers the flexibility they need:
• The most daily flights from New York and L.A. to London, with
our partner British Airways
• The most daily flights between New York and L.A.
• The only hourly shuttle service between New York, Boston and
An Elevated Travel Experience
We know that the journey is just as important as the destination.
And with more improvements coming in the airport and every
cabin, we’re working to make your travelers’ trips even better.
We’re continuing the largest Admirals Club® lounge makeover in
our history to give travelers a contemporary, connected and consistent
experience whenever they visit. We’re also reimagining the future of
our premium lounges with updates to our Flagship® Lounges and
the introduction of Flagship® First Dining — a new, premium dining
option and a first for any U.S. carrier. Plus, we’re adding Flagship®
Lounges and Admirals Club® lounges to more destinations.
On board, we’re expanding complimentary entertainment on
domestic flights via streaming content, and providing free Main
Cabin snacks on all domestic flights. American offers fully lie flat
seats in Business Class on all flights across the Pacific, and is the
first U.S. airline to introduce Premium Economy — a new class
of service on select international flights — offering extra legroom
and wider seats, enhanced dining and more. We’ve also developed
a new set of amenity kits on long-haul flights, allowing travelers
to arrive feeling refreshed and ready to take on the day.